1. Scope
This policy applies to residential roofing purchase and installation agreements entered into with an authorized Interlock® dealer, distributor, or installation contractor. Interlock Roofing Ltd. is the manufacturer, and Interlock Metal Roofing (PNW) Inc. is an authorized dealer and installer; your contract is with the authorized installer, and their contract governs specific terms. Nothing here limits stronger rights your local law provides.
2. Cooling-Off / Right of Rescission (United States)
Under the FTC Cooling-Off Rule (16 C.F.R. Part 429) and equivalent state home-solicitation-sales laws, contracts signed at your home (or a location that is not the seller's permanent place of business) for $25 or more may be cancelled until midnight of the third business day after you sign. Some states provide longer periods or additional rights (for example, for seniors or after a declared emergency). Your written contract includes the exact cancellation deadline and a cancellation form.
3. Right to Cancel (Canada)
Most Canadian provinces provide a statutory cancellation right for direct sales, future-performance, and door-to-door contracts — commonly 10 days (varies by province) from receiving the written contract, and longer if required disclosures are missing. Provincial consumer-protection legislation governs; your contract states the applicable period.
4. How to Cancel
To cancel within the applicable period, deliver written notice to the authorized installer named on your contract (address on the agreement), or contact policies@interlockgroup.com or 1-866-733-5811 and we will route it. Keep proof of the date sent. Notice by mail is effective when postmarked; electronic notice when sent.
5. Refunds
On timely cancellation, any deposit or payment is refunded within the period your law requires (generally 10–15 days), and any signed contract is void. Custom-manufactured materials already produced to your specification may be handled per your contract and applicable law.
6. After the Cooling-Off Period
After the cancellation window closes, cancellation and refund terms are governed by your installer's contract. Because Interlock systems are made to order, custom orders may be non-refundable once in production. Warranty coverage is separate and governed by The Guardian Warranty.
7. Workmanship & Product Issues
Cancellation is different from warranty or defect claims. For product or coating issues, see The Guardian Warranty; for workmanship, contact your installing contractor. This policy does not limit any non-waivable consumer rights.
8. Contact
For questions regarding this policy:
• Email: policies@interlockgroup.com
• Company: Interlock Metal Roofing (PNW) Inc. / I.E.L. Manufacturing Ltd.
• Phone: 1-866-733-5811
